Return & Refund Policy

At Kling Jewels, we strive to ensure your satisfaction with our high-quality gold and diamond jewelry. Below, you’ll find our policies for returns, refunds, and exchanges, compliant with EU consumer rights. Learn more about our commitment to excellence on our Our Story page.

EU Right of Withdrawal (Widerrufsrecht)

We offer a 14-day right of withdrawal, allowing you to cancel your purchase within 14 days of receiving your item, for any reason and without justification, as required by EU law. The withdrawal period starts the day you receive the item, provided you have been informed of your withdrawal rights. To be eligible, your item must be:

• In the same condition as received, unworn, unused, and with all tags attached.
• In its original packaging, with the security seal intact (where applicable). Note: You may inspect the item as you would in a store. Removing the seal is not necessary for the reasonable inspection of the goods.
• Accompanied by the receipt or proof of purchase.

To initiate a return, contact us at info@klingjewels.de or use our Sample Withdrawal Form. If your return is accepted, we’ll provide a return shipping label and instructions. You must use the provided return shipping label to ensure proper handling. If you choose to use your own shipping label, you are responsible for ensuring the item is adequately insured, as it remains your property until it reaches Kling Jewels, and you bear the risk of loss or damage during transit. Return shipping costs:

• You bear the cost if returning all items from your order, unless the item is defective or incorrect.
• We cover the cost if you keep at least one item from the order.

Items sent back without prior authorization will not be accepted. Returns should be sent to:
Stephan Boller, c/o Daniel Kling, Karl-Marx-Str. 82, 16816 Neuruppin, Germany

For questions, visit our Contact Page or email info@klingjewels.de.

Damages and Issues

Inspect your order upon receipt and contact us immediately at info@klingjewels.de if:

• The item is defective or damaged.
• You received the wrong item.

We’ll resolve the issue through a refund, replacement, or other remedies. Your statutory warranty rights (e.g., repair or replacement for defective items) apply for at least two years from delivery, independent of our return policy. See our Terms & Conditions for details.

Exceptions / Non-Returnable Items

The following items cannot be returned, except where covered by the EU 14-day right of withdrawal (if not personalized) or defective:

• Custom or personalized designs (e.g., jewelry made to your specifications), as these are exempt from returns under EU law.
• Sale items or gift cards, unless defective.
• Items where the security seal is broken.

For concerns about specific items, contact us at info@klingjewels.de or check our FAQ.

Exchanges

To exchange an item, return the original item as described above. Once accepted, place a new order for the desired item via our Products Page. This ensures you receive your new jewelry quickly.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, you’ll be refunded to your original payment method within 10 business days, and no later than 14 days from receipt of the return, as required by EU law. Note that bank or credit card processing times may vary.

If more than 15 business days have passed since approval, contact us at info@klingjewels.de. Your data is handled according to our Privacy Policy.

Returns for Non-EU Customers

For customers outside the EU, our 14-day return policy applies worldwide. Return shipping costs follow the same rules as above. You must use the provided return shipping label to ensure proper handling. If you choose to use your own shipping label, you are responsible for ensuring the item is adequately insured, as it remains your property until it reaches Kling Jewels, and you bear the risk of loss or damage during transit. Statutory rights may vary by country, so please check local laws. Contact us at info@klingjewels.de for assistance.

Frequently Asked Questions (FAQs)

For more answers, visit our FAQ Page or contact us at info@klingjewels.de.

Sample Withdrawal Form

You can use our Sample Withdrawal Form. If you use your own withdrawal form, it must include all the components of our sample withdrawal form.