Kling Jewels´ Terms & Conditions (GTC)

Welcome to the General Terms and Conditions of Kling Jewels. These terms govern all orders placed through our online shop for secure and transparent jewelry purchases.

1. Scope of Application

These General Terms and Conditions (GTC) apply to all orders placed by consumers via our online shop.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional activities (§ 13 BGB). An entrepreneur is any natural or legal person or partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity (§ 14 BGB).

2. Contracting Party, Conclusion of Contract, Correction Options

The purchase contract is concluded with:

Kling Jewels, Daniel Kling e.K.
Friedrich-Engels-Str. 49, 16827 Alt Ruppin, Germany
Email: info@klingjewels.de
Phone: +49 (0) 155 63466948
For further details, see our Legal Notice.

The presentation of products in our online shop constitutes a binding offer to conclude a contract. Customers can place products in the shopping cart without obligation and correct entries at any time before submitting the order. By clicking the order button, the customer accepts the offer, creating a legally binding purchase contract. An order confirmation is sent immediately via email. We reserve the right to withdraw from the purchase contract if, for example, errors have occurred in the pricing information.

3. Contract Language, Contract Text Storage

The contract language is English. The contract text is stored, and the order details, along with these GTC, are sent to the customer in text form. Customers can view the contract text in their account or contact us via our contact form.

4. Terms of Delivery

In addition to the stated product prices, shipping costs may apply, as detailed in our Shipping Policy. Pick-up is available by prior arrangement at our showroom: Karl-Marx-Str. 82, 16816 Neuruppin, Germany.

The seller selects the transport company. Delivery times are typically 2–5 working days for in-stock items and 2–4 weeks for non-stocked items. For more details, see our Shipping Policy.

5. Payment Methods

Customers can choose from various payment methods, displayed during the order process. The purchase price is due immediately upon contract conclusion. Available payment methods include:

Vouchers and gift cards are valid for 12 months from the date of issue, unless otherwise prohibited by applicable laws in Germany or the EU.

For more information, visit our FAQ.

6. Right of Withdrawal

Consumers have a statutory right of withdrawal. For details, please refer to our Refund Policy. You have the right to withdraw from this contract within 30 days without giving any reason. The withdrawal period is 14 days from the day you or a third party named by you, who is not the carrier, takes possession of the goods. The refund will be processed within 14 days after the goods have been received by us.

To exercise your right of withdrawal, please contact us at:

Kling Jewels, Daniel Kling e.K.
Friedrich-Engels-Str. 49, 16827 Alt Ruppin, Germany
Email: info@klingjewels.de
Phone: +49 (0) 155 63466948

You can use our contact form to notify us.

7. Transport Damage

If goods are delivered with obvious transport damage, please report it to the delivery person immediately and contact us at info@klingjewels.de or via our contact form. Failure to report does not affect your statutory claims. For more details, see our Shipping Policy.

8. Warranty and Guarantees

Statutory liability for defects applies. Additional warranty information is available in our product descriptions and FAQ. Warranty claims are void if jewelry has been tampered with or seals have been removed. A cleaning fee of €60 per piece may apply for heavily soiled jewelry.

For questions or complaints, our customer service is available Monday to Friday, 10:00 a.m. to 8:00 p.m., at info@klingjewels.de. Alternatively, use our contact form.

9. Liability

We are fully liable for damages resulting from:

  • Injury to life, limb, or health,
  • Intent or gross negligence,
  • Warranty promises,
  • Application of the Product Liability Act.

For breaches of essential contractual obligations due to slight negligence, liability is limited to foreseeable, contract-typical damages. Other claims for damages are excluded.

10. Data Protection

We process personal data in accordance with our Privacy Policy. Information on cookies is available in our Cookie Policy.

11. Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR) at https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board. For further assistance, contact us via our contact form.

12. Final Provisions

Should any provision of these GTC be or become invalid, the remaining provisions remain unaffected. The contract is governed by German law, excluding the UN Convention on Contracts for the International Sale of Goods, provided this does not conflict with mandatory consumer protection laws of the customer’s country.

For more information about us, visit Our Story or Our Mission. For contact details, see our Contact Information.